Privacy Policy

Introduction

OpsCommon LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our operations management platform and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you create an account or use our Service, we may collect:

• Name and email address
• Organization name and details
• Profile information you choose to provide
• Authentication credentials

Usage Information

We automatically collect certain information when you use the Service:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and feature interactions
• Location data (when you use mapping features)

Content You Provide

We store content you create within the Service, including:

• Operations, tasks, and events
• Notes and documents
• Map data and locations
• Comments and communications
• Asset and contact information

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With your organization: Information is shared within your organization as needed for collaboration
• Service providers: We work with third-party companies to provide hosting, analytics, and other services
• Legal requirements: We may disclose information if required by law or in response to valid legal requests
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: We may share information with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers and infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide you the Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account or request data deletion, we will remove your personal information within 30 days, except where retention is required by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information

To exercise these rights, please contact us at privacy@opscommon.com.

Cookies and Tracking

We use cookies and similar tracking technologies to collect usage information and improve the Service. You can control cookies through your browser settings, though this may affect functionality.

Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: