Subprocessors
Last updated: February 18, 2026
Introduction
OpsCommon LLC ("OpsCommon") uses the following third-party subprocessors to assist in providing our operations management platform. A subprocessor is a third-party data processor engaged by OpsCommon that may process personal data on behalf of our customers.
This page provides transparency into who our subprocessors are, what data they process, and where that processing occurs.
Current Subprocessors
| Service | Purpose | Data Processed | Location |
|---|---|---|---|
| Convex | Real-time database and backend infrastructure | All application data including operations, map features, tasks, teams, events, and files | US (AWS) |
| Clerk | Authentication and identity management | User identity data (name, email, avatar, organization membership) | US |
| Stripe | Payment processing and subscription management | Organization ID, billing address, subscription and payment data | US (AWS) |
| Mapbox | Map rendering, geocoding, and terrain services | Viewport coordinates, search queries, API token with tile requests | US (AWS), CDN global * |
| Sentry | Error monitoring and performance tracking (consent-gated) | Error reports, user ID, organization ID, performance traces | US (GCP) |
| OpenWeatherMap | Weather data and forecasts | GPS coordinates (reduced precision, via server-side proxy) ** | UK (London HQ) ** |
| Vercel | Application hosting and content delivery | HTTP requests, deployed application code | US (AWS) |
Notes
* Mapbox CDN: Map tile requests may be served from global CDN edge nodes for performance. These are ephemeral requests only — no customer data is persistently stored at CDN edge locations. All primary Mapbox data processing occurs in the United States.
** OpenWeatherMap: OpenWeatherMap is headquartered in London, UK, with offices in Cyprus and the United States. All weather data requests from OpsCommon are routed through our server-side proxy, which reduces coordinate precision to approximately 1.1km before the request reaches OpenWeatherMap. Your API keys and full-precision coordinates are never sent directly from your browser to OpenWeatherMap.
Changes to Subprocessors
We will provide at least 30 days' notice before adding new subprocessors or making material changes to how existing subprocessors process customer data. Notifications of changes will be posted on this page and communicated to customers with active Data Processing Agreements.
If you have concerns about a new subprocessor, you may contact us within the notice period to discuss the change.
Data Processing Agreement
For details on how OpsCommon processes data on behalf of customers, including security measures, data subject rights, and international transfer mechanisms, please see our Data Processing Agreement.
Contact
For questions about our subprocessors or data processing practices, please contact us:
OpsCommon LLC
Email: support@opscommon.com
See also our Privacy Policy, Security, and Data Processing Agreement.